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This privacy policy ("Policy") informs you of our practices when handling your or your patient's Personal Information through the Services (both as defined below). In this Policy, "you" or "your" refer to you individually or to your patient. In this Policy, "Expert AI," "we" or "us" refers to Expert Consultancy Corporation, a company registered in Delaware with its registered address located at 251 Little Falls Drive, Wilmington, DE 19808.
For the purpose of this Policy, "Personal Information" means any information relating to an identified or identifiable individual. This includes Personal Information you provide or generate when you use: (a) our healthcare transcription, data analysis and communication app (the "App"); and (b), https://experthealth.ai/, and any other dedicated Experthealth.ai websites (the "Website") (collectively, the "Services"). When you use the Services, you accept and understand that we may collect, process, use, and store your Personal Information as described in this Policy.
BY USING OR ACCESSING THE SERVICES IN ANY MANNER, YOU ACKNOWLEDGE THAT YOU ACCEPT THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY, AND YOU HEREBY CONSENT THAT WE MAY COLLECT, USE, AND SHARE YOUR INFORMATION IN THE WAYS DESCRIBED HEREIN. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, YOU MAY NOT USE THE SERVICES. IF YOU USE THE SERVICES ON BEHALF OF SOMEONE ELSE (SUCH AS YOUR CHILD), YOU REPRESENT THAT YOU ARE AUTHORIZED BY SUCH INDIVIDUAL TO ACCEPT THIS PRIVACY POLICY ON THE INDIVIDUAL'S BEHALF.
Any use of the Services is subject to the Agreement (as the term "Agreement" is defined in our Terms of Use which incorporates this Privacy Policy).
Certain demographic, health and/or health-related information that ExpertAI collects about you as part of providing the Services may be "protected health information" ("PHI") governed by the Health Insurance Portability and Accountability Act ("HIPAA"). Specifically, when (i) ExpertAI is providing administrative, operational, or other services to a healthcare provider that is a "Covered Entity" (as defined by HIPAA); and (ii) in order to provide those services, ExpertAI receives identifiable information about you on behalf of the healthcare provider, where ExpertAI is acting as a "Business Associate" (as defined by HIPAA); and (iii) this identifiable information is regulated as PHI.
This Privacy Policy does not apply to PHI, which is instead regulated by HIPAA. HIPAA provides specific protections for the privacy and security of PHI and restricts how PHI is used and disclosed. Please read the Notice of Privacy Practices of your health provider to understand how your PHI can be used and disclosed.
Personal data that you provide to ExpertAI when ExpertAI is not acting as a Business Associate is not PHI and is therefore covered by this Privacy Policy. To provide just a few examples, we may collect personally identifiable information ("PII") when you (i) create an account, (ii) use the services to transcribe patient-provider healthcare appointments; (iii) edit or otherwise annotate transcriptions; (iv) transmit transcriptions; or (v) otherwise utilize data collected using the ExpertAI transcription and data analyses services.
We may collect and use the following Personal Information about you:
Registration Information. When you create an account on our Services, you will be asked to provide your name, email, and a password, you may voluntarily add a profile picture. For paid Services, our payment processing partner Stripe, Inc. may also collect your name, billing address, and payment information. Payment information is not shared with us and is maintained by Stripe.
App Information. When you use the Services, you may provide us with your audio recordings ("Audio Recordings"), automatic screenshots and any text, images or videos that you upload or provide to us in the context of the Services.
Communication Information. When you contact us, you provide us with your phone number, email, and any other information you choose to provide over such communication, including information about your query.
If you provide an Audio Recording, this may contain the Personal Information or PHI of third parties. Before you do so, please make sure you have the necessary legal and other permissions from your patients, colleagues or other third parties before sharing Personal Information or PHI or referring them to us.
Usage Information: When you use the Services, you generate information pertaining to your use, including timestamps, such as access, record, share, edit and delete events, app use information, screenshots/screen captures taken during the meeting, interactions with our team, and transaction records.
Device Information: We may assign a unique user identifier ("UUID") to each mobile device that accesses the Services. When you use our Services, you provide information such as your IP address, UUIDs, device IDs, web beacons and other device information (such as carrier type, whether you access our Service from a desktop or mobile platform, device model, brand, web browser and operating system).
Cookies: We may use Cookies and other similar technologies ("Cookies") to enhance your experience when using the Service. For more information about our Cookies policy, see HOW WE MAY USE COOKIES AND SIMILAR TECHNOLOGIES below.
Location Information: When you use the Services, we may receive your approximate location information. For example, we may infer your approximate location by using your IP address.
Information we may receive from third party platforms: When you connect third party platforms, apps or providers (such as Google Calendar, iCal or other calendar programs, Google Contacts or Zoom) to our Services, or when you register through a third party account (such as Google or Microsoft), we may receive Personal Information that may include your username, profile picture, email address, time, location, calendar information, contact information from such third parties and any information you choose to upload to such third party platforms ("Platform Information").
We may use your Personal Information to:
Set up your account. We use your registration information, device information and information received from third parties (such as your username, email address) in order to set up an account for you to use our Services.
Provide you with the Services. We may use your Audio Recordings, usage information and Platform Information in order to provide you with the Services. In addition, we may use your communication information to facilitate support (e.g. retrieval of a forgotten password).
Improve and monitor the Services. We may use information we automatically collect or generate about you when you use the Services, as well as information about your device such as device manufacturer, model and operating system, and the amount of free space on your device, to analyze the use of and improve our Services. We may train our proprietary artificial intelligence technology on de-identified Audio Recordings. We may also train our technology on transcriptions to provide more accurate services, which may contain Personal Information.
Communicate with you. If you contact us, we will use your contact information to communicate with you and, if applicable, we may use your usage information to support your use of the Services.
Send you newsletters. We may send you emails with news or updates pertaining to our Services. Your consent can be withdrawn at any time by following the unsubscribe mechanism at the bottom of each communication.
We and our third-party partners may use Cookies, pixel tags, and similar technologies to collect information about your browsing activities and to distinguish you from other users of our Services in order to aid your experience and measure and improve our advertising effectiveness.
We may use the following types of Cookies and similar technologies:
Strictly necessary Cookies: Some Cookies are strictly necessary to make our Services available to you; for example, to provide login functionality, user authentication and security.
Functional Cookies: These are used to recognize you when you return to our Website. This enables us to personalize our content for you and remember your preferences.
Analytical, performance, or advertising Cookies: We may also use Cookies and similar technologies for analytics purposes in order to operate, maintain, and improve our Services and measure and improve our advertising effectiveness. We may use third party analytics providers, including Google Analytics and Amplitude.
We may share your Personal Information with selected third parties, including:
• Other users who see your Personal Information (such as your username and email) and any other information you choose to share with them through the Services.
• Cloud service providers who we rely on for computing and data storage, including Amazon Web Services, based in the United States.
• Analytics providers who provide analytics, segmentation and mobile measurement services and help us understand our user base. We may work with a number of analytics providers, including Google LLC.
• Payment processors, such as Stripe. These payment processors are responsible for the processing of your Personal Information, and may use your Personal Information for their own purposes in accordance with their privacy policies.
• Law enforcement agencies, public authorities or other judicial bodies and organizations. We disclose Personal Information if we are legally required to do so, or if we have a good faith belief that such use is reasonably necessary to comply with a legal obligation.
ExpertAI stores all Personal Information for as long as necessary to fulfill the purposes set out in this Policy, or for as long as we are required to do so by law or in order to comply with a regulatory obligation. When deleting Personal Information, we will take measures to render such Personal Information irrecoverable or irreproducible.
In certain circumstances you have the following rights in relation to your Personal Information that we hold:
Access. You have the right to access the Personal Information we hold about you, and to receive an explanation of how we use it and who we share it with.
Correction. You have the right to correct any Personal Information we hold about you that is inaccurate or incomplete.
Erasure. You have the right to request for your Personal Information to be erased or deleted.
Object to processing. You have the right to object to our processing of your Personal Information where we are relying on a legitimate interest or if we are processing your Personal Information for direct marketing purposes.
Portability. You have the right to receive, in a structured, commonly used and machine-readable format, Personal Information that you have provided to us if we process it on the basis of our contract with you, or with your consent.
For more information on how to exercise your rights, or to exercise your rights, please email contact@experthealth.ai
The California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act ("CCPA"), provides California residents with specific rights regarding their personal information. If you have any questions about this section or whether any of the following applies to you, please contact us at contact@experthealth.ai and indicate "California Rights" in the subject line of your communication.
You have the right to request certain information about our collection and use of your Personal Data, including: the categories of Personal Data that we have collected about you; the categories of sources from which that Personal Data was collected; the business or commercial purpose for collecting your Personal Data; the categories of third parties with whom we have shared your Personal Data.
You have the right to request that we delete the Personal Data that we have collected from you. Under the CCPA, this right is subject to certain exceptions: for example, we may need to retain your Personal Data to provide you with the Services or complete a transaction or other action you have requested.
Under the CCPA, California residents have certain rights when a business "shares" or "sells" Personal Data with third parties. While ExpertAI does not sell users' information to unaffiliated parties for money, we do share Cookies and other web data to advertising and marketing partners in a manner which might be considered "selling" or "sharing" your personal information as those terms are defined under the CCPA.
If you are a resident of Virginia, Colorado, Connecticut, Utah, Washington State or another state with a similar comprehensive consumer privacy law, you may have certain rights regarding your information. Please contact us at contact@experthealth.ai and indicate "State Rights" in the subject line of your communication.
To exercise rights under the CCPA or other state laws as described above, you must send us a request that (1) provides sufficient information to allow us to verify that you are the person about whom we have collected Personal Data, and (2) describes your request in sufficient detail to allow us to understand, evaluate, and respond to it.
You may submit a request using the following methods: email us at contact@experthealth.ai
We reserve the right to amend our Privacy Policy at our discretion and at any time. When we make changes to the Privacy Policy, we will notify you by email or through a notice on our website homepage. Use of the information we collect is subject to the Privacy Policy in effect at the time such information is collected.
If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your Personal Data, your choices, and rights regarding such use, please do not hesitate to contact us at: contact@experthealth.ai